Returns & Refunds Policy

Last updated: July 09, 2026

Gifts don't always land perfectly, and that's okay. This policy explains how to return an item, which items qualify and how refunds are paid.

Eligibility

To be eligible, items must be unused, unworn and unwashed, in their original condition and packaging, with all tags still attached. We may ask for proof of purchase.

Every return must be approved by our support team before you send it. Items sent back without approval may be refused.

30 Days to Decide

Returns can be requested for up to 30 days after delivery.

Exceptions

• Personalized or custom-made items
• Gift cards
• Digital products
• Personal care or hygiene products
• Final sale or clearance items (if any)
• Perishable goods

The Return Process

1. Email support@tuneingifts.com with your order number and the items you would like to return.
2. Wait for our approval. Our team replies within 1–2 business days.
3. Receive your instructions and a free prepaid return label by email.
4. Pack the items securely and send them back using the label.
5. We inspect the returned items when they arrive.
6. We issue your refund to the original payment method.

Return shipping is free: once your return is approved, the prepaid label costs you nothing. Please keep your drop-off receipt until your refund arrives.

Refunds

After we receive and inspect your return, we process the refund within 2–5 business days to your original payment method. Your bank, card issuer or PayPal may need extra time before the credit appears.

Original shipping charges are not refundable, unless the law requires it or the return is the result of our error. We do not issue store credit.

No Direct Exchanges

We don't offer direct exchanges. Return the original item for a refund and place a new order for the item you want.

Problems With Your Order

Tell us within 7 days of receiving your order by emailing support@tuneingifts.com with your order number, a short description and clear photos. We will send a replacement, issue a refund or offer another appropriate solution, at no cost to you. If your package seems lost, contact us and we will work with the carrier to investigate.

US Orders Only

This policy applies to orders delivered within the United States. Tuneingifts sells and ships only within the US.